Customer experience management for SMEs in Zim
Good customer experience does not require foreign currency or a loan. Here is what works on the ground in Zimbabwe today:
By Tabani Moyo and Farai Chigora
May. 31, 2026
Customer experience management for SMEs in Zim
Good customer experience does not require foreign currency or a loan. Here is what works on the ground in Zimbabwe today:
By Tabani Moyo and Farai Chigora
May. 31, 2026
Starlink, KYC and the fight for privacy in Zimbabwe
The Postal and Telecommunications Regulatory Authority of Zimbabwe has made subscriber verification a condition of Starlink’s operating licence, aligning it with local telecom standards.
By Tendai Munhundarima
May. 7, 2026
Making public service a seamless affair: Lessons from private sector
Every time I drive into Zimbabwe through one of our land border posts, I am reminded of an important but often overlooked principle in public policy: systems must be predictable.
By Dennis Mambure
Mar. 13, 2026
Implications of brand recall on entrepreneurship
Customers are more likely to choose a brand they can quickly remember and recognise.
By Farai Chigora and Tabani Moyo
Dec. 14, 2025
Implications of brand recall on entrepreneurship
Customers are more likely to choose a brand they can quickly remember and recognise.
By Farai Chigora and Tabani Moyo
Dec. 14, 2025
Leveraging critical redundancy theory for business continuity
This theory is not about duplication for its own sake; it is about building strategic layers of protection around key processes, activities and roles to prevent failure.
By Innocent Hadebe
Dec. 13, 2025
The underrated value of knowing your customer and knowing your market
There are times when the market is more important than inputs like seed, fertiliser and capital but very few farmers invest in understanding the market and knowing their customers.
By Charles Dhewa
Nov. 5, 2025
Unspoken value of transport management in customer care
WORLDWIDE consumer trends are shifting rapidly towards speed and convenience in the delivery processes.
By Charles Nyika
Oct. 17, 2025
