A NEW WhatsApp-based learning platform launched by the Primary and Secondary Education ministry (MoPSE) is expected to transform access to academic support and learner welfare services, particularly for pupils in rural and previously underserved communities.
The Learner’s Hub Chatbot, unveiled by Primary and Secondary Education minister Torerayi Moyo at the Zimbabwe International Trade Fair (ZITF) in Bulawayo on Thursday, is designed to provide real-time assistance, learning resources and guidance through a widely accessible mobile platform.
Speaking at the launch, Moyo said the initiative marks a major step towards closing long-standing gaps in access to educational support.
“Today marks a significant milestone in our ongoing efforts to expand equitable access to learning support, strengthen learner welfare systems and harness digital innovation in advancing education delivery in Zimbabwe,” he said.
The platform leverages WhatsApp technology, making it easier for learners — even in remote areas with limited infrastructure — to access information, report concerns and receive support without the need for physical travel.
Its rollout comes alongside the government’s recent distribution of more than 8 000 Starlink connectivity kits to schools, a move aimed at improving internet access in rural areas and enabling digital platforms like the chatbot to function effectively.
“This strategic intervention is significantly enhancing internet access, particularly in rural and previously underserved areas,” Moyo said.
“It ensures that learners, regardless of location, are able to access real-time support, learning resources, and guidance through modern digital channels.”
Education experts have long pointed to digital exclusion as a major barrier for rural learners, who often face challenges such as limited access to textbooks, qualified teachers and guidance services.
The introduction of a mobile-based chatbot could help narrow that gap by delivering support directly to learners’ phones.
Beyond academic assistance, the chatbot also serves as a welfare tool, allowing students to raise concerns and receive timely help.
It is equipped with automated responses powered by intelligent systems and includes translation into indigenous languages to improve inclusivity.
“The chatbot is designed to support learners in multiple ways. It allows pupils to raise concerns and receive timely assistance . . . and ensures accessibility through translation into indigenous languages,” Moyo said.
The platform will also help authorities identify and respond to learner welfare issues early, improving safeguarding and intervention systems, according to the minister.
“In addition, the platform enables early identification and monitoring of learner welfare issues, allowing for timely interventions.”
The initiative aligns with the government’s broader push for digital transformation and human capital development under National Development Strategy 2, as well as efforts to modernise education through e-learning policies.
Moyo stressed that while technology is playing an increasing role, it is meant to complement — not replace — teachers.
“Technology does not replace the teacher; it strengthens and supports your work,” he said.
He also encouraged parents and learners to actively engage with the platform.
“To our learners: this platform has been created with you in mind.
“Use it to learn, to ask questions, to revise, and to seek help when needed.
“Your voice matters, your safety matters, and your future matters.”
The ministry says the chatbot will be scaled up nationwide, with a focus on affordability and accessibility to ensure that even the most disadvantaged learners benefit.
