AS the world adjusted to the disruptions of the COVID-19 pandemic, a remarkable transformation unfolded in healthcare: the rise of telemedicine.
For many, virtual consultations became a lifeline, bridging the gap between patients and health providers.
Jane Hakutangwi, a mother of two from the leafy suburb of Greendale, recalls her initial scepticism about video calls with her doctor.
“I was nervous at first,” she said in a recent interview, “but when my son had a high fever, it was a relief to connect with our paediatrician without leaving home.”
Hakutangwi’s experience reflects a broader shift in how communities think about healthcare.
Speaking to diverse voices, this feature story delves into the evolution of telemedicine, exploring its benefits, challenges and the future of digital healthcare.
The pandemic accelerated the adoption of telehealth services, with a staggering 154% increase in telemedicine visits in the early months of 2020, according to the Centres for Disease Control and Prevention.
Zimbabwean telehealth specialist Kudzai Chokowore shared her insights at a recent health symposium: “Prior to the pandemic, many people were reluctant to adopt telemedicine.
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“However, it has since become a standard practice, revolutionising patient care and accessibility and demonstrating the immense value of virtual consultations in our healthcare systems.”
Telemedicine has proven particularly beneficial for those with mobility issues, chronic illnesses or those living in rural areas with limited access to healthcare facilities, as noted by health experts.
“I can consult with my cardiologist from my living room,” said Joseph Mark, a 67-year-old heart disease patient from Rusike in rural Goromonzi.
“It has made managing my condition so much easier,” he told NewsDay in a recent interview at his home.
Specialists point out that one of the most significant impacts of telemedicine has been on the doctor-patient relationship.
Traditionally, these interactions occurred in person, often leading to a more personal connection.
However, as Arnold Muzambi observed in a recent conversation, telemedicine fosters a different kind of intimacy.
“Patients often feel more comfortable in their own environment, which leads to more honest and sincere conversations,” he stated.
Yet, challenges remain.
Family physician Sarah Lapkin highlights the nuances lost in virtual consultations.
“Body language and subtle cues are harder to read through a screen,” she explained.
“I sometimes miss the informal chats that help to build rapport.”
Real-life stories illustrate the profound impact of telehealth.
Take the case of Maria, a young woman living with an autoimmune disorder.
“Before telemedicine, appointments felt overwhelming,” she said.
“Now, I can prepare my questions and have my doctor right there on video.”
Maria’s story is echoed by countless others who have found empowerment through remote consultations.
Another patient, Tom, a tech-savvy entrepreneur, initially viewed telemedicine as a temporary solution.
“I thought it was just for the pandemic,” he admitted.
“But the convenience and time saving have made me a convert.”
His enthusiasm is emblematic of a growing trend: patients who once resisted telehealth are now embracing its benefits. Despite its advantages, telemedicine is not without hurdles.
Digital literacy remains a significant barrier for many, especially older adults.
Muzambi reflected on his experience: “I had a patient who struggled to connect and it was frustrating for both of us, but endurance and patience are greatly required.”
Moreover, disparities in internet access limit who benefits from telehealth, underscoring the need for equitable solutions.
Insurance coverage is another critical issue.
While many insurers expanded telehealth benefits during the pandemic, questions remain about long-term coverage.
“We need to ensure that telehealth is a viable option for all patients moving forward,” Muzambi emphasised.
As telemedicine continues to evolve, leading local health groups like Cimas and First Mutual Life are actively commenting on its impact.
A spokesperson from Cimas noted: “Telemedicine has allowed us to reach more patients than ever before, especially in underserved areas.
“We are committed to integrating these services into our offerings, making healthcare more accessible.”
In a separate engagement, First Mutual Life echoed these sentiments, stating: “The shift towards digital healthcare is not just a trend; it’s a necessity.
“Our focus is on developing comprehensive programmes that include telehealth options, ensuring our members can access quality care from the comfort of their homes.”
Experts agree that the potential for innovation in telemedicine is immense.
Wearable technology, for instance, is set to play a pivotal role in remote patient monitoring.
Devices that track vital signs and health metrics will provide doctors with real-time data, enhancing decision-making and patient care.
Moreover, artificial intelligence (AI) is poised to revolutionise telehealth.
Chatbots and virtual assistants streamline administrative tasks, allowing healthcare providers to focus on patient care.
Muzambi envisions a future where AI-driven platforms help triage patients before they even enter a consultation.
“This enhances efficiency and improves outcomes,” he asserted.
Telemedicine has transformed the landscape of healthcare, offering unprecedented access and convenience.
As patients like Jane, Mark and Maria share their stories, it’s clear that the shift to digital care is more than a trend; it’s a new era in healthcare.
While challenges remain, the potential for innovation and improved patient experiences is immense.
Looking to the future, embracing telemedicine could redefine how we approach health and wellness, making quality care accessible to all.
As Cimas and First Mutual Life continue to champion these advancements, the possibilities for a healthier society are boundless.
