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Employees come first — Mutambara

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VICTORIA FALLS — Deputy Prime Minister Arthur Mutambara has urged human resources practitioners to prioritise human capital as employees are critical in the success of an organisation.

Speaking at the two-day Institute of Personnel Management Zimbabwe (IPMZ) yesterday, Mutambara said in the past the belief was that a customer was king.

“They always say a customer is king. (Now) The employee is a king and the customer is second.

“Once the staff are treated well and are happy, then they can provide excellent service,” he said.
“It’s employees first, then customers second. We are emphasising the importance of the employees.”

He said there was need for the practitioners to come up with human capital management systems that were regionally competitive.

Mutambara said emphasis on human capital should be on talent, as it was more important than money. “Talent is more important than cash. When there is talent, cash will come,” he said.

He said the country was doing well on the global competitive index of human capital as it was ranked 40 out of 142 countries.

The conference was attended by more than 200 local and foreign delegates. IPMZ president Rosemary Nhamo said the institute was working towards the establishment of a chartered status.

“We have so far worked on the constitution of the chartered status, curriculum of the profession and the final draft of membership regulations,” she said.

Nhamo said the charter would assist the institute to regulate its members, as well as compile data, as it was currently relying on information from other countries such as South Africa.

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