Importance of customer service training

Handling feedback and complaints
By Jonah Nyoni Jan. 13, 2024

Customer awareness stages in digital marketing strategy

This would happen to companies that launch new products or have a first mover advantage in a market.
By Anesu Chikumba Nov. 24, 2023

Business Opinion: Customer value at the apex of entrepreneurship

To start with there is a traditional standardised hierarchy which is making most organisations an old school type of instructive operation against the contemporary needs.
By Farai Chigora Nov. 12, 2023

In modern digital news operations, editors need to drive the success

The result? A backward-looking, ping-pong game of blame and jurisdictional wrangling.
By Dietmar Schantin Nov. 4, 2023

Zida licence uptake rises

Manungo encouraged companies to work closely with Zida on getting projects to the approval stage to develop and package identified investment opportunities.
By Tafadzwa Mhlanga Sep. 14, 2023

How to choose non-gamstop poker site: Guide for Zimbabwean players

GamStop is a self-exclusion program that is available for casinos that UKGC controls. It is absolutely free and easy to use. To get started, you must take the following steps.
By Newsday Jul. 24, 2023

The importance of customer experience

The customer experience, often abbreviated as CX, refers to a customer's overall perception of and interactions with your company or brand.  
By Leslie Mupeti Jul. 14, 2023

Insurance sector battles to improve customer service

The most significant concern voiced by policyholders was the delay in the settlement of claims, which accounted for a staggering 50% of the complaints.
By Mthandazo Nyoni Jul. 2, 2023

Brand invitation in entrepreneurship

Most of our SMEs brands seem to be lacking in this perspective. As they portray invitation for hostility instead of a wonderful treat. 
By Farai Chigora Jun. 18, 2023