Modern online betting sites in South Africa offer a range of features that set them apart, making them highly appealing. Before using any of the options they have, however, people have to login and this is where some users experience difficulties. Fortunately, bettors no longer need to be concerned because all modern online betting sites in SA offer at least a few different contact options. Each one is special in its own way, and we are about to check the most popular options.
Live Chat
The first contact method that South Africans use a lot is the live chat and it is probably not surprising to most. Whether you have issues with the Playabets login steps or there is a particular question you want to ask, the live chat will be there to save you. It is an efficient, easy-to-use, and responsible contact method that allows you to speak with an agent in real-time.
With that being said, the live chat also has its drawbacks, one of which is that most SA bookies have added an AI agent. The AI actually helps a lot because it can respond to some of the more complicated questions. However, most of the AI models used in South Africa are not as advanced as people want them to be. As a result, players end up spending a lot of time with the model without getting any real value.
Keep Reading
- Maposa ropes in Hosiah Chipanga in new project
- Maposa ropes in Hosiah Chipanga in new project
- How much can you make from One Matched Betting
- Four Efbet bonuses for bettors from Bulgaria might become available in Zimbabwe
Another potential issue with the live chats is their availability. The best betting sites will always offer a 24/7 customer support team that you can use, but most are not like that. As a result, there are many instances where people have to use a different contact method, such as email. This brings us to the second point in this article.
Yes, sending emails to ask questions about something may feel as if you are at work. However, this is one of the oldest, most popular and proven methods in the iGaming space and continues to be a popular option for millions of South African players. Bookmakers are well aware of this and will always allow them to send emails about various topics.
The primary advantage of using this contact method is that it is available 24/7. No matter when you decide to use it, you can always end an email with your question and the support department will do its best to help. Just keep in mind that the response time will depend on many factors and can often be more than a few hours.
Social Media
It’s no secret that social media has a massive role in the online betting space, especially in South Africa. Millions of people use Facebook, Twitter and other platforms, so iGaming companies are trying to take full advantage of the situation and offer customer support via them.
The perks of using these methods are that all of them are safe and fast. There is usually someone waiting to answer your questions, even at 2 AM. Sadly, not all agents in these places have the necessary experience to assist you with all your potential questions, and this is something you should consider.
If you have a more serious question regarding your account’s safety, the FICA process or something else, it is better to send an email. Yes, it will take time, but it is better because the agent who will answer your query will be happy to assist you.
Phone Number
This is probably the online contact option that has grown in popularity the fastest in the last couple of years, especially in South Africa. More and more online bookmakers started offering it because people realized that it is very convenient. However, keep in mind that many of the companies do not have dedicated people on the phone line, so there is a good chance you may have to talk to an AI.
The benefits of having a dedicated phone number are that you can use it when you want. There is no need to worry about slow responses or similar issues. As for the downsides, the main one is that you won’t be able to discuss any of the more serious issues you may be facing. Companies often avoid discussing these topics intentionally and will require people to send an email instead.
Sending Mail
This probably sounds archaic to a lot of you, and to be honest, it kind of is. Despite that, some online betting operators in South Africa continue to allow people to send them mail and ask about different things. The downsides are obvious - slow response speed and the hassle.
Personally, we would not recommend this contact option even if it is available. Yes, it may sound cool, but the truth is that it is just not worth it.