THE People's Own Savings Bank (POSB) has opened a contact centre to offer round-the-clock assistance to clients and partners.
The centre will handle any questions, grievances and feedback regarding the bank's products and services.
It is part of the bank's on-going efforts to enhance its customer experience and satisfaction, as well as cater for the diverse and evolving needs of its customers.
“We are delighted to unveil our 24/7 contact centre, which reflects our commitment to enhancing customer experience and satisfaction. We understand that our customers have different preferences and lifestyles, and we want to be available to them whenever they need us,” POSB spokesperson David Makacha said.
“Whether they have a question about their account balance, need help with a loan application, or want to give us some feedback, they can count on us to respond promptly and professionally.
“The contact centre is also a testament to our investment in technology and innovation, as we leverage on artificial intelligence and data analytics to enhance our service quality and efficiency. We have equipped our contact centre agents with the latest skills and knowledge to handle various customer scenarios and requests.
“We have also equipped them with modern tools and systems to assist them in providing customers with accurate and personalised solutions. We invite our customers to make use of this 24/7 contact centre and enjoy the convenience and benefits of banking with POSB,” he added.
POSB is a member of the Contact Centre Association of Zimbabwe, a professional customer experience organisation whose mandate is to promote a culture of service excellence in the country.
The unveiling of the contact centre comes after the bank recently partnered with MasterCard and ZimSwitch to launch the POSB MasterCard Debit Gold and Prepaid cards.
The POSB MasterCard Debit Gold Card is a dual currency card linked to POSB accounts to allow customers to transact in Zimdollars and US dollars on one card.
The POSB MasterCard allows customers to perform local and international transactions on POSB devices, on online platforms and ATMs.