As artificial intelligence continues to reshape education systems globally and raise fears of job losses among educators, Minister of Primary and Secondary Education Torerayi Moyo has sought to allay those concerns, insisting that technology is meant to support — not replace — teachers.
Speaking at the recently ended Zimbabwe International Trade Fair, Moyo made the remarks during the official launch of the Ministry’s Learner’s Hub Chatbot, a digital platform designed to expand access to learning support and strengthen learner welfare systems.
“Technology does not replace the teacher; it strengthens and supports your work,” Moyo said.
“It enhances access to resources and creates additional pathways for learner support, but the teacher remains at the heart of the education process.”
His remarks come at a time when the rapid growth of artificial intelligence in education — from automated tutoring systems to digital learning platforms — has sparked global debate about the future of teaching jobs.
While some fear such tools could reduce the need for human educators, governments and experts are increasingly emphasising a blended approach in which technology complements classroom instruction.
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In Zimbabwe, the government is positioning digital innovation as a tool to close access gaps rather than disrupt the teaching profession.
“This initiative is not taking place in isolation. It is firmly anchored in the broader national vision … to transform Zimbabwe into an upper-middle-income economy driven by a skilled, digitally empowered, and knowledge-based society,” Moyo said, referencing Vision 2030 under Emmerson Mnangagwa.
The Learner’s Hub Chatbot allows pupils to raise concerns, access learning materials and receive instant feedback through automated responses. It also supports multiple languages, including indigenous ones, and is designed to improve accessibility for learners with disabilities.
“It ensures that learners, regardless of location, are able to access real-time support, learning resources, and guidance through modern digital channels,” Moyo said.
The launch follows the rollout of more than 8,000 Starlink internet connectivity kits to schools across the country, a move aimed at improving digital access in rural and previously underserved communities.
“This strategic intervention is significantly enhancing internet access … thereby creating the digital infrastructure necessary for platforms such as this chatbot to function effectively,” he added.
Moyo described the chatbot as part of a broader shift toward e-learning and digital governance, aligning with the Ministry’s E-Learning Policy and national development priorities.
“Globally, education systems are increasingly embracing digital platforms, artificial intelligence, and learner-centred technologies to expand access, personalise learning, and improve outcomes,” he said.
“The Learner’s Hub Chatbot positions Zimbabwe within these global trends.”
Beyond academic support, the platform is also expected to play a key role in safeguarding learners by enabling early identification of welfare concerns and facilitating timely interventions.
“The chatbot will play a critical role in supporting the management of learner welfare cases and safeguarding issues, enabling timely and practical interventions,” Moyo said.
Despite the technological advancement, the minister emphasised that human interaction remains central to effective learning.
“This is not simply a technology launch. It is a statement of intent … that digital transformation must have a human face,” he said.
He also called on parents and learners to embrace the platform responsibly.
“To our learners: this platform has been created with you in mind. Use it to learn, to ask questions, to revise, and to seek help when needed. Your voice matters, your safety matters, and your future matters,” Moyo said.
The chatbot initiative has received support from development partners including United Nations Population Fund and United Nations Educational, Scientific and Cultural Organization, as Zimbabwe steps up efforts to build a more inclusive, technology-enabled education system.