My grandmother’s pain inspired me to challenge Zim’s pharmacy system

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Pharmacy-Drugs

BY Dudzai Mureyi
IN July 2015, as my 82-year-old grandmother, Sophie Mafuku, lay dying of a terminal illness in Zimbabwe, I spent a day speaking to fellow pharmacists as I tried to buy her morphine prescription.

If it takes 24 hours for the grandmother of a well-connected medical professional to access scarce drugs, I thought, how long is it taking people with no connections? It set me off on a journey.

In Zimbabwe, systemic shortages are common.

Sometimes, only a handful of pharmacies have particular drugs in stock.

The shortages are caused by well-documented economic challenges, which affect Zimbabwe’s capacity to manufacture or import medicines.

Moreover, prices vary across private-sector pharmacies because medicine prices in Zimbabwe are not regulated.

Comparing prices is essential for people who have to spend hard-earned US dollars on medicines (some businesses refuse payment in the local currency and from some health insurance plans).

Six-and-a-half-years after that frantic search for my grandmother’s morphine, the service is up and running

The impact of shortages and cost variations are exacerbated in Zimbabwe by advertising laws which prohibit marketing medicines.

This is not unusual — many governments have such restrictions as a public safety measure.

In Zimbabwe, however, this well-intentioned regulation means that pharmacies cannot publicise that they have a drug that is unavailable or more expensive elsewhere.

Consequently, people often have to trudge from pharmacy to pharmacy enquiring about availability and price, a process that is costly and distressing when a loved one is ill.

It also undermines a person’s right to access medication.

Motivated by my own family’s experience, I set out to see if there was a way to crowdsource real-time inventory and price information from hundreds of pharmacies around Zimbabwe.

I came up with the Medical Information Service (MIS) — a platform that would allow Zimbabweans to send the name or picture of the medicines they want to a WhatsApp number.

MIS would then crowdsource information from staff at licensed pharmacies in each region of the country, and in a matter of minutes relay the information about where the drugs are in stock and at what price.

In 2015, this proposal was resisted by State healthcare regulators, who viewed it as a covert way to illegally advertise.

It took the supreme court to rule in November 2018 that MIS was legal.

A further three years later, in 2021, the Zimbabwean government, through a fund for digital innovators, awarded me a grant of $4m (about £16 000 at the time the award was announced), to help implement the service.

The irony was not lost on me that the government, through State regulators, had gone from fighting the MIS to funding it.

Now, six-and-a-half-years after that frantic search for my grandmother’s morphine, the service is up and running.

It did take a long time to put a simple workaround to a critical problem into practice.

However, that time was well spent, engaging with pharmacists and learning about crowdsourcing.

Preliminary observations from the service have emphasised the need for greater price transparency in Zimbabwe’s pharmaceutical system as a first step towards reducing the costs of illness.

For instance, the price of remdesivir, a medicine used to manage COVID-19, ranges from US$100 to US$135 across pharmacies in the capital, Harare, while the cost of praziquantel, a deworming medication used to treat bilharzia, can cost anywhere between US$3 and US$18.

Zimbabweans using MIS have been able to make important savings.

My grandmother died peacefully that July.

She is survived by her children, grandchildren — and by a frugal crowd sourcing intervention that her morphine prescription inspired.

  •  This article first appeared in the Guardian
  •  Rebone Tau is a political analyst and author of ‘The Rise and Fall of the ANCYL’