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Cresta Group recognised

Business
TRIPADVISOR has awarded Cresta Group three certificates of excellence in recognition of the positive impact of its guest feedback programme.

TRIPADVISOR has awarded Cresta Group three certificates of excellence in recognition of the positive impact of its guest feedback programme.

BY BUSINESS REPORTER

cresta lodge

The awards were given to Cresta Lodge in Harare as well as to Cresta Marang Gardens in Francistown and Cresta Mowana Safari Resort and Spa in Kasane, Botswana.

In a statement yesterday, Cresta Hotels chief executive officer Glenn Stutchbury said winning certificates was a great seal of approval.

“Winning these three TripAdvisor Certificates of Excellence has been a source of pride for the whole Cresta Hotels team. There is no greater seal of approval than being recognised by one’s customers. With these TripAdvisor Certificates of Excellence based on customer reviews, the accolades are a remarkable vote of confidence in our business and reaffirms our commitment to excellence,” he said.

“We are delighted with this hat-trick of certificates and we say thanks to those guests, who made this possible and to the staff of our hotels who have brought about the recognition.”

TripAdvisor, is the world’s largest travel site, created to enable travellers to plan and book trips across the world and reaching 340 million visitors each month.

The TripAdvisor certification, now in its sixth year of operation, celebrates excellence in hospitality and is given only to establishments that consistently achieve exceptional reviews on TripAdvisor.

Certification winners include accommodation and dining venues, as well as attractions located all over the world.

In selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine which establishments should be honoured. It takes into account factors such as reviews and opinions submitted by travellers on TripAdvisor over a 12-month period, as well as business’ tenure and ranking on the popularity index on the site.

To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.

Cresta Lodge recently completed its multi-million dollar refurbishment programme, which has included a complete renovation of the bedrooms, suites and public areas of the hotel, situated in Harare’s eastern suburbs. The programme also included revamping of dining venues, resulting in the creation of the Cool Beans coffee shop and a substantial renovation of Chatters, the Lodge’s flagship restaurant.

“These certificates results from consistent positive feedback from guests and are awarded only for high levels of such feedback,” Stutchbury said.

Cresta Marang Gardens Hotel is located just outside Francistown city centre, on the banks of the Tati River. Cresta Mowana Safari Resort and Spa is situated on the banks of the Chobe River in northern Botswana, and its facilities include 108 luxury bedrooms and suites, a nine-hole golf course and fully-equipped spa.