FBC Bank introduces self-service technology to clients

FBC Bank Limited has introduced a new mobile phone application aimed at providing self-service to increase convenience to its customers.

BY TATIRA ZWINOIRA

FBC BANK

The application called, “FBC Mobile Application”, is part of the bank’s self-service technology drive to shift towards more e-commerce platforms.

Speaking at the close of the MasterCard 5 for 5 promotion last week, FBC Bank managing director, Webster Rusere said the application opens a whole new world to financial freedom.

“The bank has introduced self service technology in context of the FBC Mobile Application. The application is a mobile device service, which can be downloaded on Google Play and iTunes. It opens a whole world of endless financial freedom to transact on the go,” he said in a speech read on his behalf by executive director of treasury, Patrick Takawira.

“The adoption of the self-service technology is envisaged to complement the branches ATMs, POS [point of sale], mobile and the internet, while giving customers greater convenience and allow the use of technology to drive the banks financial inclusion plan.”

FBC Bank has been driving towards having more e-commerce platforms to reduce red tape involved in making bank transactions.
The FBC Mobile Application allows clients to check balances, get a mini statement, log pre-paid cards for those who have then, money transfers, pay bills and buy airtime.

An FBC official, Agrippa Mugwagwa said the application was just the beginning as they wanted to add more pillars to this platform.

“We are at the juncture where as a nation, as an economy, we transact in a cashless manner. If at all there was a country that needed to go 100% electronic, it is a country called Zimbabwe. In 2009, we did not do that and did not want to pay the price for not doing that,” he said.

“We wanted to migrate or give our customers a way to transact in a more user friendly way using their mobile devices, you will get to transact in fewer clicks. One of the key security features is that you get to authenticate your device before using it. This will open a whole new world for customers to transact in the comfort of your home.”

4 Responses to FBC Bank introduces self-service technology to clients

  1. LAWRENCE March 8, 2016 at 11:20 am #

    FBC IS THE WORST BANK I HAVE USED IN MY ENTIRE BANKING LIFE,I RECENTLY CLOSED MY ACCOUNT DUE TO HIGH WITHDRAWAL CHARGES AND HIGH BANK STORAGE FEE.IF YOU HAVE $12.00 REMAINING IN YOUR ACCOUNT YOU NOT BUY AIRTIME FOR A DOLLAR AS IT SAYS YOU HAVE INSUFFICIENT FUNDS TO DO THAT.VERY DISAPPOINTING INDEED

    • Goredema March 9, 2016 at 10:31 am #

      Lawrence, isn’t it an issue to do with the minimum amount that has to be in your account, as agreed when you opened the account. If you request a transaction that would, if allowed, reduce the balance below the minimum, I suppose it’s common cause that such a transaction would be turned down.

      Depending on account type, all banks have these minimum balances, in one form or another. By the way, which bank did you open an account with after closing the FBC Account

  2. Sir Shylock March 8, 2016 at 5:33 pm #

    Well done FBC, way to go! I’m loving banking on the go!

  3. Bev March 9, 2016 at 12:26 pm #

    The sad bit about our country is that we lag far behind in terms of technology. A banking app is a very basic offering which any bank should have! We have the brains to do these app developments but somehow we find ourselves last in line when it comes to our own banking environment. Guess who are the FNB app developers in SA? Ex-NUST students…….zvakaoma!

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