The 4th edition of the Zimbabwe Service Excellence Awards will be held in Harare tomorrow with several companies and organisations set to be honoured for outstanding achievements in various sectors among them hospitality, information communication technology and telecoms, financial services, education and healthcare.
by STAFF REPORTER
The awards are organised by Contact Centre Association of Zimbabwe (CCAZ) in partnership with the Tourism ministry, Consumer Council of Zimbabwe and Zimbabwe Tourism Authority.
CCAZ public relations assistant Cynthia Tapera said over 400 captains of industry, government and local authority officials as well as delegates from various other sectors were expected to attend the event.
She said this year’s awards were coming at a time when the talk of service delivery was topping on the national agenda.
“The awards bring to focus the importance of excellent customer service as a strategic tool for business success and serve to raise the profile of customer service practice and professionalism nationwide,” Tapera said.
“They provide a platform to showcase customer service excellence and an opportunity for Zimbabwean organisations to benchmark themselves and to learn best practices from service excellence leaders.”
Special awards to be given include those for Lifetime Achievement, Customer Service Executive of the Year, Best Call Centre and Excellence in Corporate Social Responsibility, among others.
The awards are hosted in several countries including in Malawi, Kenya, and Zambia among others.
Chartered Institute of Customer Management (CICM) chief executive officer Ricky Harris said winners from each country, including Zimbabwe, would participate at continental awards next year.
CICM, a global customer services body, monitors the awards.