POWERTEL, Zimbabwe’s leading converged telecommunications operator, recently consolidated their position in bringing value for money services within the telecommunications sector and remains the most affordable at 2 cents per megabyte (MB). The recently improved high speed broadband packageshas seen an exciting experience in their mobile internet services.
TONEO RUTSITO Technomag
For a long time Powertel had their customers on an unlimited service paying a fixed fee of $35 per month. The recent network optimisation, state of the art billing system, customer profiling and the desire to see unmatched customer satisfaction has seen the internet access giant introducing the usage-based service for their mobile broadband. Most interesting is the fact that the service still remains the most affordable at 2 cents compared to any operating telecommunications in Zimbabwe where they are charging between 6 cents to 10 cents per MB.
The structure of the service will see customers enjoying huge discounts with the more data they purchase. Our visit to Powertel offices and outlets saw the team interviewing the customers with regards to the new service. There was positive response as most customers seemed excited with service improvement and moreso the affordability of the service compared to all other operators.
Thomas Mutsamwiwa has this to say: “I was enjoying huge downloads with Powertel, enjoying many videos and I thought the introduction of new packages will bring this to an end. Surprisingly, I am enjoying even better speeds and I have learnt that they still remains the most affordable in the market.”
Another customer who refused to be named expressed excitement with the introduction of huge discounts on data. As you purchase more data, customers are able to enjoy the lowest prices per meg to as little as less than 1cent. The introduction of prepaid usage based service by Powertel is a welcome move in service management especially with the increase in demand for content which requires uninterrupted service.
When contacted for comment, Powertel Commercial Director Willard Nyagwande highlighted the company’s desire to retain customers through affordable services and quality of service. “Our main business thrust is to be with our customers to the future and this is achieved through uncompromised services and innovation. As you can see, there has never been a network that discounts you for purchasing more data but look Powertel is doing it,” said Nyagwande.
Powertel is a wholly-owned subsidiary of Zesa Holdings licensed with Class A Internet Access Provider. It has made huge investments in fibre network and the widest coverage mobile broadband.
