TORONTO — BlackBerry Ltd’s plan to retreat from the consumer market in favour of its traditional strength serving businesses and governments is widely seen as a desperate move that industry watchers warn will only accelerate its downward spiral.
The strategic shift and dramatic restructuring are fuelling fears about BlackBerry’s long-term viability.
The uncertainty created could easily push a growing number of its telecom partners, business customers and consumers to abandon the platform.
“Perception is nine tenths of reality and if customer and supplier confidence continues to fall it doesn’t matter how much cash they have on the balance sheet. Things could get worse,” said GMP Securities analyst Deepak Kaushal.
The Canadian smartphone maker, once the leader in wireless email, announced the change in focus on Friday afternoon when it also said it will report a quarterly loss of close to $1 billion and slash more than a third of its workforce.
In response to queries about its future sales strategy BlackBerry said on Sunday it would provide more detail when it announces quarterly earnings on September 27.
On Friday, chief executive Thorsten Heins said the strategic shift to focus on so-called enterprise customers would play to the company’s strengths in security and reliability.
“Security matters and enterprises know the gold standard in enterprise mobility is BlackBerry,” he said in a statement.
Blackberry still has a substantial subscriber base — 72 million users globally at the end of June, though that did decline from 76 million three months earlier.
The company has struggled ever since Apple Inc’s iPhone and Samsung Electronics Co Ltd’s Galaxy phones, using Google’s Android software, grew to dominate a market that was previously BlackBerry’s and had once made it highly profitable.
BlackBerry bet heavily that its Z10 touch-screen smartphone — the first powered by its new BlackBerry 10 operating system — would help it recoup some of the luster it enjoyed when users of these devices were mostly lawyers, bankers and politicians.