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Multichoice thanks subscribers


DStv viewers in Zimbabwe can win cash prizes of $7 000 a week for an 11-week period, in a new subscriber competition called DStv Rewards.

Report by Melissa Mpofu

All paid-up DStv subscribers — regardless of which bouquet they subscribe to — are automatically entered into the continental competition which runs from February 5 to April 10.

“The only qualification is that subscribers must be continuously connected and paid up,” said Liz Dziva, publicity and public relations manager of MultiChoice Zimbabwe.

“MultiChoice Africa is particularly pleased by the support it has received from across Africa and wishes to express its gratitude that consumers continue to choose DStv for its diverse range of bouquets and channels. Always searching for new ways to add extra value to subscribers’ enjoyment of their DStv experience, MultiChoice Africa is this year consolidating all subscriber loyalty competitions and initiatives into one portfolio called DStv Rewards,” added Dziva.

She said DStv Rewards draw would be done electronically and winners would win cash prizes as well as trip give-aways, luxury gifting, channel promotions and more activities.

Winners of cash prizes will be filmed for insets that will be screened during the hit game show The Money Drop, now running on AfricaMagic and AfricaMagic Entertainment.

“So not only can viewers win, but they can also be on TV,” said Dziva.

In addition, DStv audiences can win a full year’s subscription to their current bouquet, just by watching their favourite shows.

“When you see a blue DStv Rewards box pop up on screen, make sure you SMS the competition hotline, details of which will be onscreen and at www.dstv.com, giving your name. It’s that easy to win,” said Dziva.

Dziva assured viewers that there definitely would be winners from Zimbabwe because MultiChoice Africa will be drawing winners from all its key markets, one of which is Zimbabwe.

“One word of advice to subscribers: Make sure your contact details are updated on your DStv account so that if you win you will get the news quickly,” she said.

  • About DStv

Digital Satellite Television (DStv) is MultiChoice’s multi-channel digital satellite television service in Africa which was launched in 1995, providing various bouquets offering general entertainment, movies, lifestyle and culture, sport, documentaries, news and commerce, children, music, religion and consumer channels to MultiChoice subscribers.

On offer are DStv Access, the entry-level bouquet; DStv Family, with an increased number of television and audio channels; DStv Compact, offering a greater number of channels; DStv Compact Plus, with additional sport options above the Compact, and DStv Premium, which offers the full range of television and audio channels.

A special Indian bouquet, made up of a number of television channels from the Indian sub-continent, is also available to local subscribers.

In 2005, DStv introduced its own Personal Video Recorder (PVR) decoder.

On 24 July 2008, they introduced the High Definition Personal Video Recorder (HD PVR) which allows the subscriber to record DStv’s content on their decoder.

Rapid subscriber growth in recent years meant that MultiChoice Zimbabwe had to find as many different ways of making DStv as easily available to customers as possible, so it was decided to appoint agencies, which are equipped with basic customer service skills and the required subscriber management applications so they can offer a range of basic subscriber service functions.

To date, 11 such agencies have been trained and equipped and more will be accredited in coming months and years across the country. To make these agencies even more customer-friendly, they can take subscription payments (if they are equipped with a POS machine they can receive payments).

The official agencies are: Danclive Electronics — Harare; Kadoma Electronics — Kadoma; Maggytech Satellites — Gweru; Vision Satellite Systems — Machipisa; Shasha Distributors — Chegutu; DVS Satelites — Gwanda; Satcom Satellites — Victoria Falls; Mellet Electrical— Chiredzi; Rayvision — Marondera and Satworld — Chipinge.

Accessibility of payment venues is also key to successful and continuous enjoyment of the DStv service.

A number of financial institutions offer payment facilities and this brings the venue closer to the customer as branches of these institutions all over the country can provide the service.

The banks which offer this facility are TN, Trust, NMB, ZB, CBZ, CABS, Standard Chartered, Stanbic, Kingdom, Metropolitan, FBC and ZABG.

Subscribers using Zimswitch and international bank cards can make payments at MultiChoice Zimbabwe customer care centres: PaSangano in Avondale, Harare; a Harare city centre branch in the Joina Centre; Chitungwiza; Bulawayo and Mutare.

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