Telecommunications company NetOne plans to roll out broadband services to its subscribers by year-end after successfully accessing $60 million required to fund the exercise.
NetOne managing director, Reward Kangai said the company received funds from China Export-Import Bank, Infrastructure Development Bank of Zimbabwe, CBZ Bank and BancABC.
“We are installing equipment all over the country with the funds availed. We are waiting for the test run which is being done on some of our customers,” he said.
Kangai said the company intended to increase internet access services to its customers throughout the country.
He said the company was connecting from Harare to the East Africa submarine easycable system through TelOne infrastructure, adding that through this connection it would provide fast Internet connection service to customers. Kangai said the company had set aside $500 000 for the upgrading of call centres countrywide.
“We will be investing in software upgrade and positioning call centre attendance in the country,” he said.
Telecommunication subscribers in the country have been complaining about poor service delivery being offered by companies accusing them of failing to attend to their queries.
The company, through the upgrading programme, will eliminate the queues in its shops in the country and people would be able to call in and also to be attended to as some of the queries require one- on-one assistance.
Kangai said the company had not yet received $14 million that Zellco Cellular owes the company through service commissions. He said Zellco used to collect service fees and pay commission to NetOne, but had failed to remit the commissions.
“We have not received anything from Zellco, the matter is still in the courts and I cannot comment on it,” he said.
Following the failure by Zellco to settle its dues NetOne decided to terminate the contract between the two parties.
NetOne recently launched “One Wallet” mobile money, a service that allows customers to send and receive money.