Man still waits for UK parcel sent in October last year


Courier Connect, a subsidiary of Zimbabwe Post (Zimpost), like any express delivery company, has a motto promising rapid, efficient delivery. Courier Connect has failed miserably to live up to its confident motto “fast, efficient and reliable”. The company is yet to deliver a parcel sent to a Harare man from the United Kingdom in October last year.
Emman Mundondo (26) who resides in Marlborough was supposed to receive a laptop, three cell phones and a suitcase of clothes among other things.
Mundondo says he got the shock of his life when he went to collect his parcel and was told by the teller his parcel had gone missing.
Mundondo was advised to seek compensation from the company’s UK branch. He told his brother to do so but the UK branch referred him to Harare.
Mundondo has since been trying to follow up on his goods to no avail and says he got discouraged from pursuing the case when a colleague of his who also works for Zimpost, told him that similar problems have happened before and the people were not compensated.
NewsDay contacted Mundondo’s brother in London, Samson, who confirmed sending the package on October 17 2009.
“The dispatch number is 114 and I did not get any compensation.
“It is very disappointing because I used a lot of money to buy the things I sent and also to send the parcel,” he said.
Efforts to obtain comment from Courier Connect were fruitless as they kept transferring calls from one office to another. No one at the company was willing to discuss the matter.